FAQ: how to open a dispute on PayPal
if you read this, then it's time to open a dispute.
but what is this dispute?
Dispute - in translation from English it is a discussion, a dispute, a disagreement ..
from this we can conclude that opening a dispute means starting a dispute over a lot.
It starts for two reasons:
1. or the lot did not come to you within 45 days (the declared date for opening the dispute, during which the goods you won or bought in an online store did not appear in your hands)
2. either it came, but not that)) that is, it’s absolutely not the little thing that was declared by the seller, either by characteristics or by external data (cracks, chips, etc., etc.), or a brick appeared in the box (and it happens)
with the first paragraph, everything is clear, now wild metamorphoses are taking place at the post, so it is not surprising if you want to open a dispute for this reason!
But with the second paragraph, you have to tinker a bit, opening a dispute according to the instructions below, you will have to provide evidence that the product does not match what is stated on the sale page, has defects or is completely absent in the box, it is best to provide photos.
so, let's start the opening of the dispute.
I decided to show by my example, the deadline came, 44 days from the moment of payment, but I have no goods on hand.
generally decided to play it safe.
so go to paypal (hereinafter referred to as the stick)
enter the soap and password, go to "my account" (1), then to the history (2), select the time period (3) and after selecting the desired transaction click "Details" (4)
see "Transaction Details." blah blah blah. scroll down the page and see the next paragraph (5)
click to the highlighted words "problem solving center" and go to the page below
where we put an end to "Dispute is connected with the lot" (6) and click "continue"
in the field (7) put a point and click "continue"
on the next page we select the specifics of the product (8) and in the empty field (9) write "why," an example is given in the field, and then what’s painful)) and click continue.
Further You will be redirected to a page where, among other things, the following will be written (10) - this means that you will be given 20 days to resolve the problem, after which your dispute will automatically close.
within 20 days you must solve the problem with the product.
if during this time no shifts happen, you will have to transfer the dispute to Claim (translation: claim, claim, lawsuit, complaint) which allows you to return the money if no other solution is found.
in order to translate the dispute into a klim, you need to:
1. go to the Center for Resolution of Problem Situations
2. choose the transaction for which you want to issue a clime
3. identify and choose the essence of the problem
4. and then wait. the prod will start a correspondence with you, trying to get some discount coupons, etc., etc., and at the same time make a partial refund, it is ultimately up to you to decide, but it's better to return the full amount back (full refund).
I hope it comes in handy.
good mood to you all, fewer disputes, and if there are disputes then with full refund))
How to open a dispute on PayPal
The buyer can open the Dispute in 10 days and no later than 45 days after payment. Please note - the countdown is carried out precisely from the moment of payment, and not from the moment of sending the goods or meeting the seller. Sooner or later, the Dispute cannot be opened.
It is important that the buyer provides all the information on the situation: a description of the problem, if necessary - photographs. The more you describe your arguments, the greater the chances of a positive outcome.
As soon as you open the Dispute, the amount that you sent him for the goods is blocked on the seller’s account. Until the closure of the dispute, this amount will remain unavailable. If desired, the seller provides his counterarguments or tries to resolve the issue. For 20 days, the parties can agree until they reach a decision that suits both. If understanding could not be found, the buyer can transfer the Dispute to the category of Claim - in this case, PayPal will already understand.
Within 20 days, you need to make some decision: whether to transfer the Dispute to the Claim, or still agree with the seller. Otherwise, the Dispute itself will automatically close. It will not be possible to resume it or open it again, so keep an eye on the timing.
PayPal, after studying the claim, decides in favor of one of the parties. If the dispute PayPal considers resolved in favor of the seller, the money in his account is “thawed”. If the buyer turns out to be right, money is returned to him. If you are in a country that does not accept payments from PayPal (Ukraine, Kazakhstan and others.), The money will not be transferred to the account, but immediately to the payment card attached to it. PayPal refunds within 1-2 weeks.
Before opening the Dispute, you should contact the seller and try to resolve the issue yourself.
Nobody wants to spoil the reputation, so sellers willingly go to replace the goods. In some cases, opening a Dispute can even hurt. For example, when the delivery of goods is delayed, and this is not uncommon with international shipments. 20 days in this case, you may simply not have enough.
Experienced shoppers advise tearing up the Dispute at the very end of the period possible for this - for 43-44 days from the date of payment. If the goods arrive with a delay due to the fault of the postal services, you still have time to dispute the transaction, for example, due to a discrepancy between the goods declared.
Can I open a Dispute by buying on eBay
If you made a transaction through the eBay auction, you can open the Dispute both on the PayPal website and on the eBay website. EBay management recommends that they still have a debate on their site. Disputes on eBay have one feature. If the seller does not return the money to you at will, they will be returned through the eBay Buyer Protection refund system. In the event that you are in the zone of countries that do not accept payments to the PayPal account, the site will issue an online coupon that can be spent on purchases in the system.
The following dispute resolution options are available on eBay:
1. full refund,
2. partial refund,
3. return of the item and its replacement.
Dispute Solution Options
Similar decisions are made by the administration of PayPal. According to the stories of those who have already resorted to the services of an arbitrator represented by PayPal employees, decisions are made in favor of the buyer if:
- the goods have not arrived, and the seller cannot inform the trucking number to track the parcel,
- if the provided trucking number is not correct, or it shows that the parcel was sent back to the sender, or it is the trucking number of a completely different product,
- if the goods do not correspond to the declared, the buyer has already sent it back and can show the trucking number of the parcel.
The seller is considered right:
- if it shows the trucking number of the parcel and it is clear from it that the goods are still on their way to the buyer,
- if the discrepancy between the declared goods is insignificant,
- if the seller has proved the insolvency of the buyer’s claims,
- if the buyer ignores the Dispute or does not give arguments and arguments in favor of his position.
If you do not bring the Dispute to transfer to the category of Claims, the dispute can be resolved in this way:
1. Item not received. The buyer has the right to demand from the seller the return of all funds, including delivery. Sellers, most often, return money without any problems. There are options for a partial refund - this is already agreed in the specific case.
2. The product does not correspond to the declared, it is broken, defective or defective. The buyer needs to return the goods to the seller. Usually the whole amount is compensated without taking into account the return (the thing is sent back at the buyer's expense).
3. The same situation as in paragraph 2. The parties may agree to replace the goods. All shipping costs may be borne by the seller.